Hi Rob,

I recommend contacting our Customer Care Team. That way, one of our care agents can further assist you and check your account in a secure form. 

To contact support:

1. Click on the Help (?) icon in QuickBooks.
2. Click on Contact Us.
3. Enter a short detail of your concern.
4. Select Chat or Call us.

Support Hours

• Phone and Chat: Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)
• Chat only: Sat-Sun (8am-8pm) AET (Australian Eastern time)

Drop by again in the Community if you need more help with QuickBooks Online.