Hi Rob,
I recommend contacting our Customer Care Team. That way, one of our care agents can further assist you and check your account in a secure form.
To contact support:
- Click on the Help (?) icon in QuickBooks.
- Click on Contact Us.
- Enter a short detail of your concern.
- Select Chat or Call us.
Support Hours
- Phone and Chat: Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)
- Chat only: Sat-Sun (8am-8pm) AET (Australian Eastern time)
Drop by again in the Community if you need more help with QuickBooks Online.
