Hi Daezy, 

Thank you for sending your screenshot.  Upon checking, it seems that you are using QBO US version.  May I verify if your subscription is Quickbooks Online US?  If that is so, please reach out to our QBO US support team on this link: 

https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Online

I apologize however you have reached the support for QuickBooks Online Australia Community and the steps I have been providing is for QBO AU users.