Hi Daezy,
Thank you for sending your screenshot. Upon checking, it seems that you are using QBO US version. May I verify if your subscription is Quickbooks Online US? If that is so, please reach out to our QBO US support team on this link:
https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Online
I apologize however you have reached the support for QuickBooks Online Australia Community and the steps I have been providing is for QBO AU users.
