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Thanks for the prompt response, @epurcell. I'm here to help you isolate your printing issues in QuickBooks Desktop (QBDT).
We can download QuickBooks Tool Hub to get your printer working again as normal. This built-in utility can fix common errors you encounter when using QBDT.
Follow these steps to proceed:
- Make sure to close QuickBooks.
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
- Save the file where you can easily find it.
- Open the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen steps to install it.
- Double-click the icon on your Windows desktop to open the tool.
- On the QuickBooks Tool Hub screen, go to the left panel and choose the Program Problems tab.
- Click the QuickBooks PDF & Print Repair Tool menu to run it.
Once done, try printing an invoice with a custom template in QuickBooks again. For more details about this process, see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
In addition, I have provided some resources below to help troubleshoot any printing problems and other QBDT issues. These resources contain screenshots to visually guide you through the process.
I'm only a post away if you need more help with printing invoices in QBDT. It's always my pleasure to help you out again. Keep safe and have a nice day!