Hi Ailene, thanks for your help and quick response.  I followed these instructions and the problem is still occurring.  A couple of notes when I took the steps:

1) When I ran updates, most worked but Status reads Error #15225 for New Features and Pro, and Error #403 for Service Messages.

2) I was never prompted to install a new release.

3) When I ran Verify Data, message indicated No Problems

4) I am uploading here a view of what the box looks like when I try to run Repair File and Network Problems

Thank you,

Debra