Hi Ailene, thanks for your help and quick response. I followed these instructions and the problem is still occurring. A couple of notes when I took the steps:
1) When I ran updates, most worked but Status reads Error #15225 for New Features and Pro, and Error #403 for Service Messages.
2) I was never prompted to install a new release.
3) When I ran Verify Data, message indicated No Problems
4) I am uploading here a view of what the box looks like when I try to run Repair File and Network Problems
Thank you,
Debra
