I contacted QB about this issue today.  And they insisted that I get on one of their Pro Plans to resolve the issue. They then sent me "instructions" on how to DYI resolve the issue, since I wouldn't accept paying more money.   NEVER during the conversation did they mention this could be to an IE problem.  I had to do the research myself.  This is very fustrating for a company with several accounts.  I tried using the Utilities option and that doesn't work either.