I do appreciate you for performing the troubleshooting steps shared, norstar.

QuickBooks backs up your data automatically every 5 - 10 minutes after you make new changes. It also depends on the file size of the data, it may take a longer time. It can also be that Dropbox or Google Drive are having maintenance issues that made it hard for the system to back up in a lesser span of time. 

To create a local backup, link your accounts to set everything up. Then, save a backup to DropBox or Google:

1. Select Local Backup from the menu.
2. Select New Local Backup Schedule.
3. In the Company field, select the company you want to backup.
4. In the Frequency field, select Once to save a single backup now. You can also select Monthly, Weekly, or Daily to schedule automatic backups.
5. In the Service section, select Dropbox or Google.
6. When you're ready, select Create Local Backup Schedule.

When you restore data, the Online Backup and Restore app can restore your data from a specific time or date.

1. Sign in to the QuickBooks Online Advanced company you want to back up as an admin.
2. Go to Gear icon and then select Back up company.
3. Select Restore from the menu.
4. Click New Restore.
5. In the Company dropdown, select the company you want to overwrite and restore accounting data to.
6. Under the Restore to dropdown, select the time and date you want to restore to.
7. When you're ready, select Create Restore. Then select Restore to confirm.

It takes about 5 - 10 minutes to restore your data. Depending on the amount of data, it can take up to an hour. 

If the same thing happens, I suggest reaching out to our Phone Support Team so they can further investigate what's causing the data not to be able to save a local backup. 

Should you have other questions or concerns, please let us know. Have a good day!