I do appreciate you for performing the troubleshooting steps shared, norstar.
QuickBooks backs up your data automatically every 5 - 10 minutes after you make new changes. It also depends on the file size of the data, it may take a longer time. It can also be that Dropbox or Google Drive are having maintenance issues that made it hard for the system to back up in a lesser span of time.
To create a local backup, link your accounts to set everything up. Then, save a backup to DropBox or Google:
- Select Local Backup from the menu.
- Select New Local Backup Schedule.
- In the Company field, select the company you want to backup.
- In the Frequency field, select Once to save a single backup now. You can also select Monthly, Weekly, or Daily to schedule automatic backups.
- In the Service section, select Dropbox or Google.
- When you're ready, select Create Local Backup Schedule.
When you restore data, the Online Backup and Restore app can restore your data from a specific time or date.
- Sign in to the QuickBooks Online Advanced company you want to back up as an admin.
- Go to Gear icon and then select Back up company.
- Select Restore from the menu.
- Click New Restore.
- In the Company dropdown, select the company you want to overwrite and restore accounting data to.
- Under the Restore to dropdown, select the time and date you want to restore to.
- When you're ready, select Create Restore. Then select Restore to confirm.
It takes about 5 - 10 minutes to restore your data. Depending on the amount of data, it can take up to an hour.
If the same thing happens, I suggest reaching out to our Phone Support Team so they can further investigate what's causing the data not to be able to save a local backup.
Should you have other questions or concerns, please let us know. Have a good day!
