Thank you for doing the troubleshooting steps, Mervy.
At this point, it would be best to contact our QuickBooks Enterprise Support. That way, they can use a screen-sharing tool to check this further. They are open anytime.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk.
- Choose a way to connect.
Let me know if you have any other questions in mind.
