Other questions

Thank you for doing the troubleshooting steps, Mervy.

At this point, it would be best to contact our QuickBooks Enterprise Support. That way, they can use a screen-sharing tool to check this further. They are open anytime.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk.
5. Choose a way to connect.

Let me know if you have any other questions in mind.