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Thanks for following up with the Community about this, amwarner15. I appreciate you performing all of Rea_M's troubleshooting steps.
Since your products and services drop-down list still isn't displaying properly when creating transactions, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
- Click the Help (?) icon.
- Hit Contact Us.
- Enter a description of your situation in the What can we help you with? field, then choose Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
Please feel welcome to send a reply if there's any additional questions. Enjoy the rest of your day!