I understand this wasn't an easy process for you, @Hajnalka.
Have you gone through the steps that my colleague BettyJaneB has provided? If so, I recommend you contact our Customer Support Team.
Let me guide you on how to contact us:
- Open QuickBooks Desktop.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Hit Contact Us.
- Give a brief description of your issue.
- Select Let's talk and then choose a way to connect.
If you're referring to a different issue, please reply to the thread and give us more information about it. This way, we'll know how we can help you.
You're always welcome in the Community. Have a nice day!
