This is not the kind of service we expect so we agree there.

Your response on how to speak with a live person are steps we are already aware of. 

Please listen and pay careful attention to the issue at hand. It's not about how to contact a human, it's about all the others I outlined previously and other customers that experience the same thing. Calling QB just because you put the steps on there isn't going to magically change that. If you are a true expert in QB, as defined by the Webster dictionary please provide us with your direct contact information so that you can resolve our issues once and for all.