We appreciate your time chiming in on this thread, dirtzero.

The troubleshooting steps provided by my colleague Giovann_G can usually fix unusual behaviors in the QuickBooks program. If you have tried the instructions above but still getting the same result, I recommend reaching out to our Customer Care Team. They have the necessary tools to investigate the issue further. 

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

Please notify me how things go after this. I'm always around to help you out again. Take care and stay safe.