We appreciate your time chiming in on this thread, dirtzero.
The troubleshooting steps provided by my colleague Giovann_G can usually fix unusual behaviors in the QuickBooks program. If you have tried the instructions above but still getting the same result, I recommend reaching out to our Customer Care Team. They have the necessary tools to investigate the issue further.
Here are the steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
If you have the new QuickBooks Assistant help update, you can follow these steps:
- In your QuickBooks Online account, go to the Help > Assistant.
- Type Talk to a human and proceed with I still need a human.
- Click the Contact us link.
- Select either Messaging or Callback.
Please notify me how things go after this. I'm always around to help you out again. Take care and stay safe.
