Good evening, @Hayden50. 

Thanks for joining in on this thread. I can point you in the right direction so that you can get an answer to your question about your QuickBooks Desktop (QBDT). 

If you've reviewed what my colleagues have stated above and tried their methods, I recommend contacting our Customer Support Team. They'll be able to use a screen share tool to help upgrade your 2009 QB to 2014. You'll need to upgrade by 3 years in order to get your company file to the 2014 version. 

Here's how: 

1. Go to the Help menu. 
2. Pick the QuickBooks Desktop Help option. 
3. Press the Contact Us hyperlink. 
4. Give a brief description of the problem and hit Let's Talk. 
5. Scroll down and choose to Get a callback. 

That's all there is to it! 

Let me know how the phone call goes. I want to ensure that you're able to get back on track. If you run into any trouble along the way, feel free to ask. I'm always here to lend a helping hand. Bye for now!