Thanks for the clarification, @talk to someone.
Since the issue remains after going through the steps shared by my colleagues above, I recommend contacting our Support team.
They have the proper tools to securely check your account and investigate why the program closes when trying to send an email. Here’s how to reach them in your QuickBooks Desktop (QBDT) software.
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then proceed with Let's talk.
- Then choose your preferred way to get in touch with them.
You can also check this link for more details and ensure to check their Support hours section to know when agents are available: Contact QuickBooks Desktop support.
I’m also adding this article that serves as your guide in case you need to personalize your email template: Create custom email templates in QuickBooks Desktop.
Know that you’re always welcome to get back to me if there’s anything else you need assistance with. Just leave a reply below with the details and I sprint back into action. Take care.
