Our system administrator received the following message mid-November, 2020:

"Your administrator has not granted you access to QB Online Plus."

She contacted support right away.  Was given a case number, but we have seen no fix to this problem.  We are not able to run our business!

I am a co-worker and have some access to the system, so we can write checks, but we cannot reconcile to the bank accounts.

Can anyone help us get this corrected?  I find it crazy that QB would let this go on so long.  

Thank you.