Welcome to the QuickBooks Community, Melilli. Since you are receiving an issue trying to establish an account within the program, let's create your Intuit account outside QuickBooks. Here's how:

1. Go to the Intuit accounts page.
2. Click the Create an account link at the bottom of the screen.
3. Enter your email address, phone number, and add your password.
4. Select Create Account, once completed.

Once you have created your account, go back to your QuickBooks program and log into your company file with this information. You can refer to this article if you already have an account and need to change the password. Please let me know how this goes and if you need any additional assistance. I hope you enjoy the rest of your day.