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I'd be glad to guide you on how the credit memo will show on the pay bills page, @Mawmaw1953.
To apply the credit, ensure to click the Set Credits button in the Pay Bills window. I'll show you how:
- Go to the Vendors menu at the top bar.
- Choose on Pay Bills.
- Select the bill that you wish to be paid.
- Click the Set Credits button at the bottom to apply credits.
- Once done, click on Pay Selected Bills.
I've also added these following links for more insights about handling credits:
Be sure to let me know if you have any other questions about paying bills. I got you covered with any QuickBooks concern. Have a great day ahead.