Good Afternoon, @bonner09. 

Thanks for joining in on this thread. Since you're having the same issue on two different systems, I suggest getting in touch with our Customer Support Team. They can use a screen share tool to help walk you through some additional steps on how to resolve this problem. 

Here's how: 

1. Go to the Help menu. 
2. Pick QuickBooks Desktop Help. 
3. Click the Contact Us option. 
4. Type in your question and press Continue. 
5. Scroll down and choose to Get a callback or Check availability. 

That's all there is to it! 

If you run into any trouble along the way, feel free to ask. I want to make sure that you're able to get back to running your business. Have a fantastic day!