Good Afternoon, @bonner09.
Thanks for joining in on this thread. Since you're having the same issue on two different systems, I suggest getting in touch with our Customer Support Team. They can use a screen share tool to help walk you through some additional steps on how to resolve this problem.
Here's how:
- Go to the Help menu.
- Pick QuickBooks Desktop Help.
- Click the Contact Us option.
- Type in your question and press Continue.
- Scroll down and choose to Get a callback or Check availability.
That's all there is to it!
If you run into any trouble along the way, feel free to ask. I want to make sure that you're able to get back to running your business. Have a fantastic day!
