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Replying to:
Catherine_B
QuickBooks Team

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Hello there, pinnone. 

 

We can update QuickBooks to the latest release so we'll an up-to-date of features and fixes. I'll show you how:

  1. Open your QuickBooks company file.
  2. From the Help menu, click Update QuickBooks Desktop
  3. Go to the Update Now tab. 
  4. Click Get Updates to start the download. 

For the detailed steps I mentioned above you can click here. Then, follow the steps on this article on how to fix data damage on your QuickBooks Desktop company file. After that, let's create a backup to see if the error persists. 

 

I would also suggest getting in touch with us again so we can further investigate the issue you're experiencing. You can follow the steps provided by my colleague @Adrian_A

 

Feel free to get back to us if you have other questions. You keep safe always!

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