Glad to see you here, terimyb.

I want to make sure you get the right help so you'll be able to update the Master Admin of your account in QuickBooks Online (QBO).

I see you've already contacted our QuickBooks Team several times. Since this situation requires to be performed in a secure environment, I recommend reaching them back. They'll be able to guide you through the whole process of transferring the admin role.

If you have a case number from the previous interaction, you can use this so the next representative can check the current status of your request.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

The Community is always if you have other questions. It's my pleasure to help.