Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello there, @Shawn-VES.
Since all suggested troubleshooting steps are already mentioned, I recommend contacting our Phone Care Support team.
They have tools that can pull up an account in a secure environment and can investigate it further. Simply press F1 to route you to Contact us section then choose to Get a callback.
To make sure you receive the assistance you need, I added this article about our support availability: Support hours and types.
Also, you can visit this article for your future reference about customizing email templates: Create custom email templates in QuickBooks Desktop.
I’ll be right here if you need anything about QuickBooks.