Other questions

Hello there, @Shawn-VES.

Since all suggested troubleshooting steps are already mentioned, I recommend contacting our Phone Care Support team.

They have tools that can pull up an account in a secure environment and can investigate it further. Simply press F1 to route you to Contact us section then choose to Get a callback.

To make sure you receive the assistance you need, I added this article about our support availability: Support hours and types.

Also, you can visit this article for your future reference about customizing email templates: Create custom email templates in QuickBooks Desktop.

I’ll be right here if you need anything about QuickBooks.