Hi again, @DerrickFung.

I’m here to provide some clarification about items.

Yes, that’s right. With QuickBooks, you can only add, edit, inactivate and delete items.

Excluding some customers in using a specific item on a transaction is currently unavailable. Please refer to the same article I shared on my previous response for reference.

That should do it. If you need anything else, let me know. I’m more than happy to help.