Hi again, @DerrickFung.
I’m here to provide some clarification about items.
Yes, that’s right. With QuickBooks, you can only add, edit, inactivate and delete items.
Excluding some customers in using a specific item on a transaction is currently unavailable. Please refer to the same article I shared on my previous response for reference.
That should do it. If you need anything else, let me know. I’m more than happy to help.
