Let me connect you with the right support team to help resolve the Ship To issue you’re encountering while creating invoices, smiley5.
Our Live Support Team specializes in resolving these issues and can get you back on track quickly and smoothly.
In the meantime, you can follow these steps as a workaround:
- Close the invoice page and select My apps from the left menu.
- Go to Customer Hub, then select Customers.
- Click on the affected customer profile and choose Edit.
- Navigate to the Shipping address section and uncheck the Same as billing address box.
- Enter the shipping address manually and click Save to apply the changes.
Once the changes are saved, you can create the invoice for the customer.
Let us know in the comment section below if you have any additional questions.
