You can reach out to our Live Support for a thorough review of your account, Pianoman76. They have the ability to securely access your account and troubleshoot the issue directly.

Here’s how to contact them:

1. Visit this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Select QuickBooks Online and click Continue.
3. Log in with your credentials and open your company file.
4. In the right-hand pane, click Contact Us in the pop-up window.
5. Enter your concern, click Continue, and choose how you'd like to connect with us—either via chat or by requesting a callback.
6. Follow the on-screen instructions to proceed.

If you have any additional questions, feel free to reply here. We’re always happy to assist.