Hey there, @RickH2. 

Thanks for chiming in on this thread! 

Since this occurs on and off in your QuickBooks Online account, I recommend contacting our Customer Support Team for further assistance. They'll be able to go through your account with you and see why this is happening. Here's how: 

1. Go to the Help? icon. 
2. Tap the Contact Us button. 
3. Enter your question and press Let's talk. 
4. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. We're always here to lend a helping hand. Have a great day!