Hey there, @RickH2.
Thanks for chiming in on this thread!
Since this occurs on and off in your QuickBooks Online account, I recommend contacting our Customer Support Team for further assistance. They'll be able to go through your account with you and see why this is happening. Here's how:
- Go to the Help? icon.
- Tap the Contact Us button.
- Enter your question and press Let's talk.
- Scroll down and choose to Get a callback.
Please keep us updated on how the call goes. We're always here to lend a helping hand. Have a great day!
