Hello there, Hudson.

We can manually verify the correct hours, by doing this:

1. Convert both times to minutes:
   • 9:45 AM = 585 minutes.
   • 4:30 PM = 990 minutes.
2. Subtract:
   • 990 - 585 = 405 minutes.
3. Convert back to hours:
   • 405 ÷ 60 = 7.75 hours.

If QuickBooks calculates 6.75 hours, it is applying a break deduction or rounding adjustment.

We can also do some of these troubleshooting steps to identify the issue:

• Check for Automatic Break Deductions:
  • Go to Account and Settings → Time Tracking and ensure lunch/break deductions are adjusted properly.
• Verify Time Zone:
  • Ensure your company settings reflect the correct time zone.
• Ensure Accurate Entries:
  • Make sure AM/PM designations are correct.
• Inspect Rounding Settings:
  • Check for automatic rounding or payroll-specific policies.

You can refer to this article for guidance on navigating, tracking, and managing your team members' timesheets in QuickBooks Online: Track and manage time in QuickBooks Online.

If you have further questions related to QuickBooks Online, feel free to reach out. I'm always here to help.