Hey, @petern142. 

Thanks for chiming back in on this thread. 

We recommend reaching out to our Customer Support Team so they can review your account with you. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the QuickBooks Desktop Help option. 
3. Tap Contact Us button. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. Have a wonderful day!