@NNLisaNN  "Can you be more specific?"

Nope; I haven't had to handle this situation myself, I'm working with the same information you are.

It's why I pinged @Chrea so they'd visit this thread and explain it; their group is the one always talking about it on this community. I don't remember most of their names, but @4Gal  and @Fiat Lux - ASIA  were a couple others.

I don't really know what Fiat's connection is to Intuit; some kind of ambassador or salesperson, maybe.