@NNLisaNN "Can you be more specific?"
Nope; I haven't had to handle this situation myself, I'm working with the same information you are.
It's why I pinged @Chrea so they'd visit this thread and explain it; their group is the one always talking about it on this community. I don't remember most of their names, but @4Gal and @Fiat Lux - ASIA were a couple others.
I don't really know what Fiat's connection is to Intuit; some kind of ambassador or salesperson, maybe.
