Good morning, @eprunty. 

Thanks for chiming in on this thread. 

If you've tried the steps listed on this thread and the issue is still persisting, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. Have a wonderful day!