Good morning, @eprunty.
Thanks for chiming in on this thread.
If you've tried the steps listed on this thread and the issue is still persisting, I recommend contacting our Customer Support Team for further assistance. Here's how:
- Go to the Help menu.
- Press the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
Keep us updated on how the call goes. Have a wonderful day!
