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Buy nowWe can perform some troubleshooting steps to isolate the Run Diagnostic link that is greyed out, TravisPug. Rest assured that I'll help you get this sorted out.
Before doing so, ensure that you have an active IDP subscription. You can log in to CAMPS to view the billing information of your account.
As you have the most recent version, you can sign out of IDP and then log back in. This will help reconfigure your setup to guarantee a smooth launch of Intuit Data Protect. To achieve this, follow the steps outlined below:
Also, you can rename the Intuit Data Protect folder to ensure IDP is logging in with the right username. Here's how:
Once done, open QuickBooks and log back into Intuit Data Protect. You can also refer to this article and follow Solution 4 to fix issues when running the Intuit Data Protect Diagnostic tool: Unable to back up with Intuit Data Protect.
You may also learn more about this feature and its operations by reading the following resources:
If you need additional assistance with Intuit Data Protect or have any questions regarding QuickBooks, please don't hesitate to reach out. I'm always here to lend a hand. Stay safe.