We can perform some troubleshooting steps to isolate the Run Diagnostic link that is greyed out, TravisPug. Rest assured that I'll help you get this sorted out.
Before doing so, ensure that you have an active IDP subscription. You can log in to CAMPS to view the billing information of your account.
As you have the most recent version, you can sign out of IDP and then log back in. This will help reconfigure your setup to guarantee a smooth launch of Intuit Data Protect. To achieve this, follow the steps outlined below:
- Go to the Company menu, select My Company, and sign the CAMPS user out (Stay signed out for now).
- From the System Tray, right-click the IDP icon, and, select About Intuit Data Protect.
- Press CTRL+F2 simultaneously to open the IDP Diagnostic tool.
- Click Log out.
Also, you can rename the Intuit Data Protect folder to ensure IDP is logging in with the right username. Here's how:
- Navigate to Company > My Company and sign the CAMPS user out (Stay signed out for now)
- Close QuickBooks.
- Press Ctrl + Alt + Delete simultaneously on your keyboard, then click Task Manager. Once done, end the following executable files: Intuit Data Protect.exe, IBuengHost.exe, QBIDPService.exe.
- Navigate to C:\Users\*current windows user*\AppData\Local\Intuit and rename the "Intuit Data Protect" folder, add "OLD" to the end of the folder name.
Once done, open QuickBooks and log back into Intuit Data Protect. You can also refer to this article and follow Solution 4 to fix issues when running the Intuit Data Protect Diagnostic tool: Unable to back up with Intuit Data Protect.
You may also learn more about this feature and its operations by reading the following resources:
If you need additional assistance with Intuit Data Protect or have any questions regarding QuickBooks, please don't hesitate to reach out. I'm always here to lend a hand. Stay safe.
