Good morning, @RAL2. 

Thanks for reaching back out. 

With the details you gave and the steps we provided didn't work for you, I recommend contacting our Customer Support Team. They'll be able to review this issue further with you. Here's how: 

1. Go to the Help menu. 
2. Tap the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and hit let's talk. 
5. Scroll down and pick to get a callback. 

Keep us updated on how the call goes. Have a wonderful day!