Good morning, @RAL2.
Thanks for reaching back out.
With the details you gave and the steps we provided didn't work for you, I recommend contacting our Customer Support Team. They'll be able to review this issue further with you. Here's how:
- Go to the Help menu.
- Tap the QuickBooks Desktop Help option.
- Click the Contact Us button.
- Enter your question and hit let's talk.
- Scroll down and pick to get a callback.
Keep us updated on how the call goes. Have a wonderful day!
