Hi LAM4321,
Thank you for sharing the great news that you're able to open QuickBooks Mac after the update. We expect that other users will also be able to open their company files.
Regarding the issue of not being able to back up your company files, there is an ongoing investigation for it. While waiting for updates from our engineers, I encourage you to contact our QuickBooks Mac team today and have your account added to INV-74567. The team can do this in a more secure environment. They are available on weekdays from 6 AM to 6 PM PT.
- Follow this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us
- Choose QuickBooks for Mac and click Continue.
- Enter the summary of the issue: cannot back up QB Mac 2023 company files (INV-74567), and click Continue.
- Choose Chat or Callback.
Don't hesitate to reach out if you have more questions about backing up your company files. Take care and have a good one.
