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Buy nowThanks for returning to this thread, @MurphyLuth. Let me step in and share information about why you're unable to update your Intuit Data Protection (IDP) in QuickBooks Desktop (QBDT).
I appreciate you providing us with a screenshot so we can have a visual of the issue. As per checking, we currently have an investigation about being unable to update the IDP. Rest assured our engineers are diligently working to provide a fix as soon as possible.
As a workaround, you can update IDP via the OCD folder. Before doing so, ensure your QBDT is on its latest release and build. Then, follow these steps:
While the investigation is ongoing, I recommend reaching out to our customer support team so you'll be included in the list of affected users. This way, you'll receive email updates regarding the case status.
Furthermore, free up backup space in IDP if you've reached the storage capacity of 100 GB. Doing so ensures that your backups will continue to run seamlessly.
Let me know in the comments below whenever you need additional assistance with IDP. We're always around to continue helping you. Stay safe and have a wonderful day ahead.