Other questions

Thanks for returning to this thread, @MurphyLuth. Let me step in and share information about why you're unable to update your Intuit Data Protection (IDP) in QuickBooks Desktop (QBDT).

I appreciate you providing us with a screenshot so we can have a visual of the issue. As per checking, we currently have an investigation about being unable to update the IDP. Rest assured our engineers are diligently working to provide a fix as soon as possible. 

As a workaround, you can update IDP via the OCD folder. Before doing so, ensure your QBDT is on its latest release and build. Then, follow these steps:

1. Open the About IDP window and take note of the IDP version.
2. Press Ctrl + Alt + Delete simultaneously on your keyboard, then click Task Manager. Once done, end the following executable files: Intuit Data Protect.exe, IBuengHost.exe, QBIDPService.exe.
3. Navigate to C:\ProgramData\Intuit\QuickBooks XX.0\Components\DataProtect\OCD. The XX.0 refers to the version of your QBDT.
4. Right-click on IntuitDataProtect.exe and select Properties.
   
5. Compare its version to the one you see in the About IDP window from Step 1. If the IntuitDataProtect.exe is on the newer version, proceed to the next steps. Otherwise, reinstall your QBDT to force IDP to update to the most recent. Then, continue to Step 6.
   
6. Double-click the OCD folder to open it and copy all stored contents. Then, go to the IDP folder (C:\Program Files\Common Files\Intuit\DataProtect) and paste them. 
7. From the same IDP folder, copy Bueng32.dll and paste it into the Sym32 folder. Similarly, copy Bueng64.dll and paste it into the Sym64 folder.
8. Start the QBIDPService.exe. To do that, go to Start and search for Services. Open the Services.msc tool and ensure QBIDPService.exe is running. If not, start the exe.
9. Launch IDP and open the About IDP page. Verify if the version has been updated.

While the investigation is ongoing, I recommend reaching out to our customer support team so you'll be included in the list of affected users. This way, you'll receive email updates regarding the case status. 

Furthermore, free up backup space in IDP if you've reached the storage capacity of 100 GB. Doing so ensures that your backups will continue to run seamlessly. 

Let me know in the comments below whenever you need additional assistance with IDP. We're always around to continue helping you. Stay safe and have a wonderful day ahead.