We appreciate you for updating us here in the thread, Jagdfalke.
I want to inform you that there's an ongoing investigation into this matter. Rest assured that our engineers are working to fix the issue. While we can't provide an estimated timeframe for resolution, I suggest contacting our customer support team to add you to the list of affected users and to receive resolution updates via email.
Here's how:
- Sign in to your QuickBooks Online account.
- Select Help (?).
- Go to the Search tab and select Contact Us.
- Pick the topic you need help with or tap on Ask about something else, then type in your concern.
- Click on Continue.
- Decide how you would like to connect with our support.
For your convenience, you can refer to these support hours:
- For Plus, Essentials, and Simple Start- Monday to Friday at 6 AM to 6 PM PT, and Saturday at 6 AM to 3 PM PT
- For Advanced- any time, any day.
If you encounter error messages or can't download bank transactions, you can review this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Please reach out if you have further questions about your bank in QuickBooks Online. We are always willing to help.
