Hi I have been working with quick book desk top software since 2016 , now in July migrated to online .
I have an issue with customer payment deposit -  in August on same day two payments  deposited in quick book from two differ t customers. 

one customer account receivable  statement shows the payment and correct balance in august 

But in the second customer statement ithe payment amount is not showing & 

the balance are incorrect ( even I tried to make a fake entry of a payment but after July no august entries are showing up in account ) 

When we review the bank account in quick books it is  showing both the payments are received and entered 

I have tried all filters 

ultimately gone back to Desk top version 

Can u please advice