I understand your frustration with the error received within your company file, @Kathryn. Since the issue persisted, I can help you resolve this by suggesting another workaround.

First, are you using QuickBooks Desktop version 2022? If you do, I can recommend switching to a new version (2023) and converting the client's data there to help it perform seamlessly without issues.

Nonetheless, if you are using QuickBooks Desktop version 2023, I encourage you to call your support team to review your account and why the error message keeps appearing on your screen.

Here's how:

1. Go to the Help menu at the top, then QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a short description of your error, then select Continue.
4. Sign in to your Intuit account. Choose Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and tick Continue.
6. Select to chat with us or Have us call you.

If you're interested in moving company files, we can check this article for additional guidance: Move your company files after you switch to a new version of QuickBooks Desktop.

You can still reach us if you need further assistance resolving issues within your company, notify us in the Comment section. Take care.